BELOTTI · HERE TO HELP

BELOTTI FAQs

Clear answers. A considered choice.

Find answers about choosing your luggage, delivery, returns and care. If your question is specific to a model or order, our team can help you check the details.

Choosing your luggage

A considered choice starts with the way you travel.

How do I choose the right suitcase size?

Start with what you plan to pack and the baggage allowance for your journey. Our Size Guide compares the overall dimensions and empty weights of three BELOTTI models. Choose by those measurements rather than the inch label alone.

Can I take a 20-inch BELOTTI into the cabin?

A 20-inch label does not guarantee cabin acceptance. Compare the full outside dimensions, including wheels and fixed handles, and the packed weight with the rules for your airline, route and fare.

Do the measurements include wheels and handles?

Yes. BELOTTI has physically checked the overall dimensions in our Size Guide, including wheels and fixed handles, with the telescopic handle retracted. The listed weights are for empty suitcases.

Should I choose one suitcase or a matching set?

Choose one case for a particular need, or a set for the flexibility of different sizes. Check the available sizes and colours for your chosen model. A set does not change the number of bags permitted on your ticket.

Orders and delivery

Know what to expect before your journey begins.

Can you deliver to my address?

Eligible orders can be delivered within the UAE, subject to stock and coverage. Send us your location and chosen product to confirm availability and charges. Remote or restricted areas may need different arrangements.

How long does delivery take?

The standard estimate is 2–5 business days after payment is confirmed and the products are ready for dispatch. Timing can vary with stock, destination, holidays and delivery conditions. Please confirm before ordering if you need your suitcase by a particular date.

How can I check or change my delivery?

Contact us with your order reference. Tracking information may be available after dispatch. Tell us promptly if your address needs changing; a change may not be possible once the order is prepared or dispatched.

What if my order arrives damaged or incorrect?

Contact us promptly with your order details and clear photos of the packaging and product. Describe any damage, missing item or incorrect model, size or colour so the issue can be reviewed.

Returns and exchanges

Clear conditions, with help when you need it.

Can I return or exchange my suitcase?

Requests may be accepted within 14 days of purchase if the suitcase is unused, in its original packaging, in resalable condition and accompanied by the original receipt. Approval depends on inspection and the applicable policy. Contact us before returning it.

Which items are normally excluded?

Used, altered or customised items are normally excluded, as are normal wear and damage caused by misuse or accidents. Discounted, clearance and promotional items are also normally excluded unless a manufacturing defect is confirmed. Contact us if you are unsure whether your purchase is eligible.

What if I received the wrong item or found a defect?

Send us the purchase details and photos. An incorrect item or confirmed manufacturing defect may qualify for a return or exchange, subject to assessment. Keep the packaging, accessories and receipt available.

How are approved refunds paid?

Approved refunds use the original payment method: cash for cash purchases, or the same card for card purchases. The time for a card refund to appear depends on the bank or card provider.

Care and warranty

Thoughtful care, and guidance for the next step.

How should I clean and store my suitcase?

Follow the instructions supplied with your model. For routine surface dirt, use a soft, slightly damp cloth and dry gently. Avoid harsh cleaners, and let the inside dry fully before storage. Our Care Guide covers wheels, handles, packing and storage.

What warranty applies to my BELOTTI?

BELOTTI follows the applicable SHONATI warranty policy. Check the documents for your model or ask us to confirm the period and terms. Eligible manufacturing defects may be covered following assessment; coverage is not the same for every product.

Does the warranty cover airline damage or everyday wear?

Normal wear, misuse, accidental damage and transport damage are generally excluded unless your product’s terms specifically include them. Report damage caused during transport to the responsible carrier promptly.

How do I request warranty assistance?

Send us your model, proof of purchase, clear photos and a description of the issue. Keep any warranty documents. The claim needs assessment; repair, replacement or another outcome cannot be confirmed in advance.

The policies behind these answers

BELOTTI uses the applicable SHONATI delivery, returns and warranty policies. The answers above summarise the key points; the linked policies provide the full conditions.

Still have a question?

Tell us the model, size and colour you are considering, or include your order reference if you have already purchased. We can help you find the information you need.