Returns & Exchanges
A clear process, with the details that matter before you make a request.
The 14-day request period
Requests may be accepted within 14 days of purchase when the item is unused, in its original packaging, in resalable condition and accompanied by the original receipt. Eligibility is checked before approval.
When a request may be considered
A confirmed manufacturing defect, an incorrect model, colour or size supplied, or an eligible unused item may qualify under the applicable policy.
What is normally excluded
Normal wear, misuse, accidental damage and used, altered, modified or customised products are normally excluded. Discounted, clearance and promotional items are excluded unless a manufacturing defect is confirmed.
Refunds and assessment
Approved refunds use the original payment method: cash purchases are refunded in cash, and card purchases to the same card. Bank processing times vary. Keep the product, packaging, accessories and receipt available for inspection. Contact us before bringing or sending an item back.
Warranty is separate
Warranty eligibility depends on the product and its specific terms. A return request does not automatically establish warranty coverage.
A little guidance, when you need it.
Contact our team with your product or order details. We will help you understand the next steps.