Warranty
Understand the cover for your case, with guidance based on your specific product.
Coverage depends on the product
Where a warranty applies, eligible manufacturing defects may be covered during the applicable period. Duration, exclusions and available remedies depend on the model and its warranty terms. Check your product documentation or contact us before purchase; there is no blanket warranty period for every case.
What is normally excluded
Normal wear, cosmetic deterioration, misuse, accidental damage, overloading, unsuitable cleaning or storage and unauthorised alterations or repairs are generally excluded. Airline, courier and other transportation damage is normally separate from a manufacturing defect unless specifically covered. Report transport damage promptly to the responsible carrier.
Requesting an assessment
Keep your proof of purchase and any warranty card. Send us the model details, a description of the issue and clear photographs. Inspection may be required. Submitting a request does not automatically confirm coverage.
After assessment
An approved claim may lead to repair, component replacement, product replacement or another remedy under the applicable terms. A particular outcome cannot be promised before assessment. Warranty and return eligibility are separate. Applicable consumer rights are not limited by this information.
A little guidance, when you need it.
Contact our team with your product or order details. We will help you understand the next steps.